Skip links

Adams Care Case Study

How We Helped Gerald Recover

Customer Profile

Background

Adams Care Ltd - RAH Is a Premium Homecare Provider supporting Clients in West Essex , Redbridge and Waltham Forest. Started in 2015 and have recently acquired a 2nd Branch in Harrow 2022. Always increasing their client base. RAH (Loughton, Redbridge, & Waltham Forest) has been recognised as a Top 20 Recommended Home Care Provider in London. RAH is a full care providing member of United Kingdom Homecare Association (UKHCA) British Franchise Association (BFA) Young Franchisee Winner 2018. Local Community Service not only in Providing Care but also in employing Care Givers from the Local Communities. In addition to the network’s national award, Right at Home offices also achieved local 5* Employer status, demonstrating the importance the RAH network places on supporting its staff. Has won Key Milestone Achievements for delivering care within the Business Network.

Values

Values are at the heart of everything that we do. It’s this commitment to the Four Core values below that enable us to deliver on our promise to fundamentally improve the quality of life of all Clients and Clients families. Trust is fundamental to building strong, collaborative relationships with our Clients and their Families. Committed to providing the highest quality care and support, the same kind of care that they would expect from their own Family Members. We pride ourselves on Client Centric and Outcome Focused Care. This Compassion is delivered with sensitivity and without Judgement. Always promoting an All- Inclusive Culture, where Colleagues and and Clients can be themselves and enjoy the care given.

Industry

Home Care Provider for Private Clients and Local Authority Contracts. Specialising in Care at Home for Seniors living with Alzheimer’s, Dementia, Strokes, Cerebral Palsy, Motor Neurone Disease, Severe Learning Difficulties, Companionship. Catering for their every need:- Basic, Complex, Domiciliary Care, Daily/Hourly and Full Time Live in Care. Services can include Light Housekeeping, Shopping, Personal Hygiene and Grooming, Washing and Physical Assistance, Transport too and from Appointments, Medication support and reminders, Meal preparation and cooking.

Employees

75 - This increases every two weeks in line with new Clients and the free Training Courses that are offered Pre-Employment and throughout. We support and encourage our Carers to progress and develop new skills that will help them offer and provide the best care possible for every single Client and their families.

Solutions

We solve by Monitoring We have a system in place that involves regular reviews like a 2 week site review then 4 weekly Regular communication with each client how they are or with their next of kin. If theres a decline in their health we will go out and update the care plan. Speak with social workers and refer them to relevant external team i.e district nurses gps mental health. We will then update the care plan and tell the regular staff who care for the client. As well as next of kin. We monitor a range of things such as Well Being, Broken Equipment, Skin Concerns. Essentially anything that needs to be passed on.

How We Monitor

1. We use Mobizio APP Monitoring System​
2. We use People Planner to ensure that Caregivers have turned up for their Shift​
3. We use Mobizio to check concern forms that have been populated by carers in regards to their Client.​
4. We then escalate the concern by contacting the Clients Next of Kin whilst also liaising with the Carer.​
5. We may also go to the clients house to carry out a Well Being Check, depending on the severity of the concern.​
6. We read through the Carers notes again to check if there are any issues that were not reported.​
7. We monitor the Carers Punctuality and Attendance using People Planner​
8. The Clients Family also have access to the Mobizio APP enabling them to read the Carers notes and to make sure that the requested activities have been completed.​
9. We document daily the progress or recovery of every single Client​

The Results

The results speak for themselves. Take a look at Geralds Recovery Story below:-

Geralds Recovery Story

Gerald arrived home bed-ridden, slightly confused and very weak with little or no leg or arm muscle after weeks in bed. Carers from RAH” visited from that first evening. The following morning Claudine, the Deputy Manager at RAH”, visited to discuss Geralds needs in detail. One of the first things she did was to organise a bigger hospital bed for Gerald as she deemed the bed supplied too short in length. Care visits were scheduled for morning, lunchtime, teatime and evening to cover washing, changing pyjamas, nappies and bedlinen as required, skin monitoring, creaming and re-positioning. I would provide all Catering and Oral Medication. 

From day one the carers encouraged Gerald to move his body around and after a week he was moving his legs and arms and, with help, shifting himself around in bed. Within two weeks incontinence protection pads were no longer required, a urine bottle and bed pan were now adequate. Gerald was getting stronger and less confused. 

Encouraged by the carers, I arranged for a physiotherapist to visit. She was upbeat about the possibility of Gerald getting up and gave him leg exercises to do in bed. The following week she added exercises sitting or standing beside his bed with a walking frame and after another week walking exercises were included. The carers took on the responsibility for doing all these exercises with Gerald each time they visited. This worked well as, whereas Gerald would tell me he did not feel like” doing the exercises (often resulting in an argument), he just got on with it with the carers, who brought a freshness and enthusiasm to the task, praising every improvement achieved (and taking a lot of the pressure off me). Within a month, Gerald was preferring his armchair to his bed, using a commode during the day and eating his lunch and dinner either at the dining table or in his armchair. A little later Gerald started using the bathroom toilet instead of the commode and soon he was able to step out onto our balcony and down the two steps into our study, using his walking frame. In mid-June he did his first walk outside and from then onwards chose to dress daily in normal clothes rather than stay in pyjamas. He had been home for three months by this time and the carers had encouraged him every step of the way. 

At the start of July Gerald began using a perching stool in the bathroom for all his washing needs. All bathing in bed stopped and the carers persuaded him to shave and clean his teeth himself before they arrived each day. Gradually in the ensuing weeks the carers empowered Gerald to wash and dress himself with minimal supervision. 

By mid-July only one carer was deemed necessary for the lunchtime and teatime visits, which fundamentally involved Gerald doing his exercises. At the beginning of August Gerald swapped his walking frame for a walking stick and was much happier, feeling more himself, less of an invalid. In the middle of August we moved out of the lounge back into our own bedroom and our own beds. At this time Gerald stopped using a bedpan or urine bottle altogether, preferring to use our en-suite toilet. Much encouraged by the carers, we started getting out and about more, using a four-wheel rollator and/or the car. In mid-October the lunchtime and teatime visits stopped completely and the evening visit was reduced to one person. After December 3rd the care visits will cease altogether as Gerald is almost back to his old self apart from the continuing need for oxygen when moving around. 

The carers have been an integral and vital part of Geralds journey back from the brink. Besides the dedicated and enthusiastic care they have given Gerald and the adaptability they have shown to his changing needs, they have taken us out of ourselves, relieving the monotony of our everyday lives by engaging us in conversations on topics ranging from Strictly Come Dancing to the Belarus refugees and from electric cars to the Northern Lights, whilst carrying out their duties. As well as looking after Gerald there have been times when their help and encouragement have seen me through a dark patch and given me strength when I have sagged. They have become part of our lives in a very big way and we will miss them hugely. 

Ready to get started?

As an award-winning agency, we are consistently and challenging ourseleves for the betterment. We are your authentic brand.

Compliance